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Privacy Policy

Last Updated: May 15, 2023

Indelretor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website
  • Subscribe to our newsletter
  • Request a quote or information about our services
  • Contact us through email, phone, or other communication channels
  • Participate in surveys or promotions

This personal information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Property type and details
  • Energy usage information
  • Payment information (when applicable)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses
  • Other browsing statistics

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information about how we use these technologies and how you can control them.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 Providing Services

  • Processing and fulfilling your requests or inquiries
  • Setting up and managing your account
  • Providing customer service and support
  • Processing payments and billing
  • Providing energy supply services

2.2 Communication

  • Sending administrative information (e.g., service updates, account notices)
  • Responding to your questions or comments
  • Providing information about our services, offers, and promotions (with your consent)
  • Sending newsletters or marketing communications (with your consent)

2.3 Improving Our Services

  • Analyzing website usage and trends
  • Conducting research and developing new services
  • Enhancing user experience
  • Troubleshooting technical issues
  • Improving our website functionality and content

2.4 Legal and Security Purposes

  • Complying with legal obligations
  • Protecting our rights, privacy, safety, or property
  • Detecting and preventing fraud or illegal activities
  • Enforcing our terms and policies

3. Information Sharing and Disclosure

We may share your information with the following parties:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance
  • Customer service providers
  • Payment processors
  • Marketing and communication platforms
  • Analytics services
  • IT and data security providers

These service providers are contractually bound to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

3.2 Energy Network Operators

To provide our energy services, we may need to share information with:

  • Network operators
  • Gas transporters
  • Electricity distribution companies
  • Meter operators and data collectors

3.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from public and governmental authorities
  • Enforce our terms and policies
  • Protect our rights, privacy, safety, or property, or that of others

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred as part of our business assets.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statute of limitations, disputes, or regulatory investigations)

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You may request access to your personal information that we hold and, in some cases, obtain a copy of this information in a structured, commonly used, and machine-readable format.

5.2 Correction

You may request that we correct inaccurate or incomplete personal information about you.

5.3 Deletion

You may request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

5.4 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

5.5 Objection

You may object to our processing of your personal information in certain circumstances, such as when we use it for direct marketing purposes.

5.6 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time.

5.7 Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Following the unsubscribe instructions in any marketing email we send
  • Contacting us using the information provided in the "Contact Us" section below

5.8 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that we may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

We primarily store and process your information within the United Kingdom and the European Economic Area (EEA). However, we may transfer your information to service providers or other third parties located in countries outside the UK and EEA. When we do so, we ensure appropriate safeguards are in place to protect your information, such as:

  • Using standard contractual clauses approved by relevant authorities
  • Ensuring the recipient country has been deemed to provide adequate protection for personal data
  • Obtaining your explicit consent in specific circumstances

8. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Indelretor
123 Energy House, Green Street
London, EC1A 1BB
United Kingdom
Email: [email protected]
Phone: 020 7946 0800

12. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

© 2023 Indelretor. All rights reserved.

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Registered in England and Wales: Company No. 12345678

Registered Office: 123 Energy House, Green Street, London, EC1A 1BB

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